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Hi. I just uploaded the following traffic exchange, but, I've came across a few errors. FOLLOWING ERRORS: Unable to create account and add URL. USER ACCOUNT ERROR: Logged in with test account and unable to add URL to account. http://themillionsexchange.heliohost.org Login: henryb Password: 209mul Login is not being echoed. Surfbar doesn't work, nor shows username in browser. Get the following error on the start.php page when I click on some links: "You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1" and "Error in query: SELECT username, joindate from user where referral=. You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1" ADMIN ACCOUNT ERROR: Logged into http://themillionsexchange.heliohost.org/admin. Login: admin Password: password Only shows the link: "<<back to main menu" on the "admin/mainTemplate.php" page. When I click the link, it goes nowhere, so I can't edit my site, user, etc. MY FTP INFO: FTP server: ftp.themillionsexchange.heliohost.org FTP and explicit FTPS port: 21 Login: traffic@themillionsexchange.heliohost.org Password: d)D#wzvEeMCS

This is a list of questions that we usually have to answer. Please read these before posting. Thank you to all the people who are active contributors to heliohost and helionet. Useful Links: HelioHost Wiki Server Load Third party server monitor (Thanks Piotr GRD) Another server monitor (Thanks egypt) Status of your account Sign ups monitor DNS checker Twitter This post addresses specific questions. For a more holistic guide to HelioHost, see this post: http://www.helionet.org/index/index.php?showtopic=7178 May 1, 2011 Your homepage says "Professional-Grade Hosting", but your support sucks/isn't helping me/is run by 5 volunteers, what gives?! There is a difference between "Professional-Grade Hosting" and "Professional-Grade Customer Support." Most people are used to having dedicated customer support staff that will answer every little question; this comes standard with paid hosting. However, we don't do that here. Among the five of us, we have the collective knowledge and technical expertise of any other support staff, but in order for us to help you, we expect from you a certain competency. You must try to spell and use grammar correctly (to the best of your ability). You must provide necessary information (ex. username and domain name). You must be able to read instructions, and you must be able to follow instructions. We will treat you with respect and professionalism if you follow these guidelines. We will probably be very annoyed if u tyep liek thi5. I log in frequently but am still receiving inactivity emails, what gives? To ensure that your logins are logged, use the cPanel login form at the bottom of HelioHost.org to login. Why must all posts be in English? The support staff is fluent and reliable only in English. I have an add-on domain problem! http://www.helionet.org/index/index.php?showtopic=5553 Why does HelioHost crash? Currently we are running about 20000 different accounts on one server, Stevie. Sometimes, that's a bit too much for Stevie or some user will abuse resources, both causing the server to crash. We try to fix this as quickly as we can. Since the server and cPanel are handling such a high volume of users, errors are bound to come up. We also try to fix these ASAP. Also, when djbob works on the server, he occasionally screws up, which also causes crashes . Why don't you get another server? We now have one! Signup at our home page. Help! My account is suspended! If you have not broken our Terms of Service, then you probably were suspended for inactivity. Renew your account here. If you have overused cron or have broken any of the other ToS, shame on you. I added a subdomain to my account and it shows a "Queued" page. All domain and subdomain changes take a day to go into effect. Seeing the queued page is normal and only means the change hasn't taken effect yet. If you continuously see this page, try clearing your browser cache. Also see the following: http://www.helionet.org/index/index.php?showtopic=8604 I can't login! If you just registered, please wait 48 hours for your cPanel account to become active. If you have waited that time and still see a Account Queued page, try refreshing your browser's cache. If you are still experiencing problems, make sure you are entering your username in all lowercase letters, i.e. "wizard", not "Wizard" or "WIZARD". How do I keep my account active/from being suspended? Login to cPanel at least once a month. Daily Signup Limit Reached! The server has a daily limit for sign-ups so that it doesn't crash from all the people wanting to use HelioHost. The sign-up limit resets each day at 12:00AM PST. My account was deleted, can I have my data back? No. We do not keep backups of your data nor is it our responsibility to (See the Terms of Service). You must backup your own data regularly. However, if your HelioHost cPanel account was deleted due to inactivity, feel free to create a new account. Can I have more than one account? No, it's one account per user. Delete my account please. http://www.heliohost.org/home/support/scripts/delete Can I change my main domain? http://www.heliohost.org/home/support/scripts/domain What are the nameservers for HelioHost? ns1.heliohost.org and ns2.heliohost.org Can I PM you for help? No, do not PM the administrators expecting support unless we explicitly tell you to. Please use the Customer Service forum instead. Also, please provide your domain name, username, and server name up front so we don't have to waste time asking. Thank you. The server is slow/Feature XYZ doesn't work/Something's wrong with my account/etc. Please post in the Customer Service forum and we'll try to help you the best we can. Also, please provide your domain name, username, and server name up front so we don't have to waste time asking. Thank you. Can Feature XYZ be installed? If you need a system-wide feature installed, you must talk to djbob. Or better yet, talk to Byron or me and we'll talk to djbob. Please post in the Questions forum with your request. Stuff like phpBB and Wordpress can be installed via Fantastico. Can I use SSH? No. We don't offer SSH for security reasons. I can't seem to install phpBB via source. Please see this thread. Wordpress permalinks don't work. http://wordpress.org/support/topic/356829#post-1462937 Where is djbob? He's around. Can you describe how HelioHost/Net is run? See this (Outdated). Your hosting SUCKS! So do YOU!!! Read. This as well. I still have a question about Heliohost. Please post in the Questions forum and we'll try to help you the best we can. Further Reading: How to Ask Smart Questions Helionet Guidelines

One of the biggest problems on forums these days is lack of good forum etiquette. What some of the newer users of message boards don't understand is that forums have a very different environment from a chatroom, an instant message conversation, or even an email correspondence. Users of respectable message boards are expected to act maturely. And therefore, to help some of our newer users, I have created this guide to maintaining good forum etiquette. Use spelling and grammar correctly. Always capitalize the first letter in a sentence, even if you only have one to post. Always use periods. Capitalize only when necessary. Remember, all caps means you're yelling. Use commas and punctuation marks. The only excuse you can have for bad spelling or grammar is that you are not a native of an English-speaking country, and even then, you should do your best to learn English.Don't post just to up your post count. In fact, don't even pay attention to your post count. The senior members of a forum aren't respected because they have lots of posts, but because they are good contributors. You should strive to do the same.When you post, make it in-depth. Never just say "I agree" or "Good idea." Describe your idea. Say "I agree because..." or "Good idea. I think..." We want to hear a developed opinion, not just a short statement. Two or three word posts aren't really contributing anything to the forum.Know what you're talking about. Most forums are a community of experts and enthusiasts, and they love to discuss their passions. However, if you go into a topic you don't know much about and say something ignorant, it'll really tick them off. Especially if you stated it with authority.Never ask someone a question you can could easily get answered through a search engine or an encyclopedia. People expect you to find things out on your own instead of getting other members to do it for you. Laziness is frowned upon.Make sure never to turn a topic into back-and-forth conversations on random things. Topics are made for a reason - to discuss something. If you go into a topic and turn it into something completely irrelevant from what it was intended to discuss, you're only ruining it for the users who seriously want to discuss that topic.Don't just go through every topic in a forum posting in each one. Most people will find it hard to believe that you actually have something important to contribute to a topic if you post all over the place.Don't overdramatize unimportant things. There is no need to post a sorry thread if you broke a rule, or make a big deal when something doesn't apply to you. If you made a mistake, no big deal. If you follow these rules, people will forget all about it in a month or so.Don't freak out if no one responds. People have things they need to deal with outside of HelioNet. If you have a question and it has gone several days without being answered, kindly bump the thread up so others may see it.These are just the basics of forum etiquette. You'll learn much more as you post and interact with the community. We won't chastise you for a mistake, but we expect you to do your best to follow this guide. Good luck, and happy foruming © Copyright Helio Networks 2006-2009

THE FOLLOWING WILL NOT BE TOLERATED:-Excessive use of profanity or bad languageBob: F*** you!!!-DiscriminationBob: Whites are superior to blacks.Bob: Buddhists suck!!!-Posts meant to offend or hurt another memberBob: Joe sucks!!!-WarezBob: You can get all games for free!!! Just download a crack!!!-Pornographic Material or SuggestionsBob: XXX FREE [bleeped!]!!!-ImpersonationBob: Hi I'm Joe.Joe: No, I'm Joe!-Multiple UsernamesBob1: Hi, I'm Bob.Bob2: I'm also Bob!Bob3: All three of us are the same person!-Using Proxies When PostingBob: Hey, check it out, I am using a proxy!!Please see the Official Spam Guide for more information on spam, which is also prohibited. Infraction of these rules will result in a Helion subtraction and/or ban, according to the Official Enforcement Guide.Use of this website and its forums indicates that you have agreed to the above terms. If you have NOT agreed, please discontinue use of the website and/or Helio Networks and its services.Thank you.

The Temporary Banning SystemWe will temporarily ban you in the following situations: Violation of the Official Spam Guide will result in a Temporary Ban for each consecutive five violations. This means you will recieve a ban on your 5th, 10th, 15th and so forth violations. The length of the ban depends on the number of times you have already been banned. If this is your first ban, it will last 5 days. Your second will last 10 days, your third 15 days, and so forth. Violation of the Official Rules Guide will result in a Temporary Ban for each consecutive two violations. This means you will recieve a ban on your 2nd and 4th violations. The length of the ban depends on the number of times you have already been banned. Your first ban will last 10 days. Your second will last 20 days. Where a moderator deems it necessary. The Permanent Banning SystemWe will permanently ban you in the following situations: Violation of the Official Rules Guide will result in a Permanent Ban on your 5th violation. Doing something the owner (djbob) or any software of the Helio Networks (that includes HelioHost) did not intend for you to have permission to do. Where an admin deems it necessary. The Official Spam Guide is available here. The Official Rules Guide is available here. The Official Etiquette Guide is available here.Use of this website and its forums indicates that you have agreed to the above terms. If you have NOT agreed, please discontinue use of the website and/or Helio Networks and its services.Thank you.

THE FOLLOWING IS CONSIDERED SPAM:-Irrelevant PostsBob: The iPod is my favorite MP3 player. What's your favorite?Joe: I like cheese.-Topics that don't mean anything or ask a questionBob: I like posting-Posts that don't contributeBob: YES!! I just got an iPod!!Joe: iPods SUCK!!!-Questions that are obvious or easily answered by using search engines, dictionaries, encyclopedias, etc.Bob: Where is Apple's website?-Repeatedly adding one to three word posts that don't take much thoughtBob: Do you have an iPod?Joe: Oh yes, it is very cool, here is why: [REVIEW GOES HERE]Bob: CoolBill: What's so cool about an iPod?Bob: MP3-AdvertisingBob: Go to www.apple.com get the iPod it is really cool!-Unneccesary bumpingBob: [bump]Bob: [bump]Bob: [bump]-Repeatedly posting similiar topics without much purposeBob: What do you think of the iPod?Bob: What do you think of the Zune?Bob: What do you think of the Gigabeat?Failure to abide by these rules will result in a Helion subtraction and/or ban, according to the Official Enforcement Guide, except in extreme circumstances.Use of this website and its forums indicates that you have agreed to the above terms. If you have NOT agreed, please discontinue use of the website and/or Helio Networks and its services.Thank you.