Oh dear, so much reading, I'm worried for you after reading through all the links you had. I'm not sure about the BBB but to file a report about a registrar to ICANN: http://www.internic....roblem_reports/ your problem seems to fall in the last category. I hope you can get your domain names or money back, but it seems unlikely to happen based on those forum and news posts you linked to. EDIT: So after much web crawling, I've found that to file a BBB claim: http://www.bbb.org/tucson/business-reviews/internet-services/katz-global-media-in-tucson-az-20000980/file-a-complaint however Katz Global Media is not BBB Accredited, I found the link on Katz Global site that says they belong to the BBB but the link leads to a BBB Page not Found error page. They do have a BBB A+ rating, but they 'earned' that by being in business a long time, having few BBB complaints, and responding to complaints filed to BBB, which doesn't really say much. I also checked and they are not members of the GDCA. Overall, the company seems legit because they are still in busines after so long, but something does feel off. I also think the 3 day response you got on the mail question is totally unrealistic, standard mail generally takes a week to 10 business days, I once ordered a book in-state that was shipped standard; this book took three days to ship from panhandle to coast. I expect your post to take about 6-8 business days, 5 on a good run.