But in some aspects opportunity is right. Example: - PHP scripts on all accounts on the server return error 500 for 11+ hours without a fix - I wouldn't call it "professional-grade web hosting"; - if not above, then all accounts return "account queued" page for several hours from time to time - I wouldn't call it "professional-grade web hosting"; - domains/subdomains can not be added for days - I wouldn't call it "professional-grade web hosting"; - whatever unexpected will happend it may take from hours to days until admin with enough privileges will take care off; - etc. "What is written on the front of the box is not found inside of the box. Somebody had a vision that somehow seems to be different from what the reality is of today." opportunity's words quoted above are true. I know much worse webhosts than HelioHost, it's not that bad, even some of the paid hosts are worse. HelioHost can be enough to do some tests if such script/configuration/whatever will work or not or even for some unimportant websites that are not critical to be online all the time... But no-one will convince me that this is a "professional-grade web hosting", such statement is simply untrue. -------------------------- I know that this is not possible, 99+% of the people on the world will tell me that I should go and have my head examined, but I would really like to see "on the front of the box" truth, only truth and the whole truth about ANY product or service.