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The IP you use is most likely incorrect. You have to use the IP where your domain name is located, not where the nameserver is located. To get the right one: - you can either find it inside of cPanel, in the left column in the row labeled "Shared IP Address"; - or using some DIG - in example in here: http://heliohost.grd.net.pl/dns-checker/ - find the IP in the DNS records existing on HelioHost nameservers; - or you can just ping the *.heliohost.org subdomain assigned with your account (if you have one). For websites on Johnny this will be usually 64.62.211.131, for websites on Stevie this will be usually 216.218.192.170. But NOT always! Various accounts/domains may be pointed to various IPs of these two servers, especially Stevie has a lot of them.