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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10092 topics in this forum

  1. Domain Change

    By Reuel,   
    • 0 replies
    • 1.3k views

  2. Email Issue: DKIM Signature

    By omarion4,
    • 0 replies
    • 730 views

  3. [Solved] The Login Is Invalid

    By 10techieseek,
    • 0 replies
    • 823 views

  4. [Inactive]Addon Domain Problem

    By jazzik,
    • 0 replies
    • 506 views

  5. [Solved] Cpanel Not Working

    By hrce2,   
    • 0 replies
    • 785 views

  6. Request: 2Nd Account For Stevie

    By kdev,
    • 0 replies
    • 602 views

  7. Heliohost Free Webspace Reset Request

    By andreema,
    • 0 replies
    • 503 views

  8. [Solved] Add domain to my account

    By theblock,   
    • 0 replies
    • 524 views

  9. Unable To Start Ruby On Rails App

    By sgjava,
    • 0 replies
    • 844 views

  10. [Solved] Password Reset

    By Guest,
    • 0 replies
    • 385 views
    • Guest
    • Guest

  11. [Solved] Using Non-Heliohost Nameservers

    By swarner,
    • 0 replies
    • 630 views

  12. Error Establishing A Database Connection

    By sofija,   
    • 0 replies
    • 641 views

  13. [Solved] Resetting johnny to factory

    By mxrkaba2,
    • 0 replies
    • 388 views

  14. Grr...

    By Wizard,
    • 0 replies
    • 967 views

  15. [Solved] Addon Domain/subdomain Server Not Found

    By bdjensen,   
    • 0 replies
    • 579 views
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