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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Lost Web Site

    By smokinall,
    • 0 replies
    • 1.1k views

  2. Account Problems!

    By andreichirtes,   
    • 0 replies
    • 1.4k views

  3. Mysql Doesn't Display The Cyrillic Script

    By usr8481,   
    • 0 replies
    • 795 views

  4. 500 Internal Server Error When Accessing Login Page Of Wordpress

    By zooter80,
    • 0 replies
    • 892 views

  5. Max_User_Connections Error

    By paladox2014,
    • 0 replies
    • 543 views

  6. [Solved] Johnny email not working

    By omarion4,
    • 0 replies
    • 770 views

  7. MariaDb - ECONNRESET Error

    By eriksautter,
    • 0 replies
    • 481 views

  8. Server response time - Morty

    By misosz,
    • 0 replies
    • 138 views

  9. [Solved] Unable to add parked/addon domains

    By faruq,
    • 0 replies
    • 746 views

  10. General Error Sql Error [ Mysqli ] User Havenph_Phpb184 Already Has More Than 'max_User_Connections' Active Connections [1203]

    By X-Mod,
    • 0 replies
    • 884 views

  11. On A Positive Note

    By loglive,
    • 0 replies
    • 770 views

  12. Cannot Access Phpmyadmin

    By cscvapps,   
    • 0 replies
    • 552 views

  13. [Solved] Can't Send Or Receive Email

    By ecto01,   
    • 0 replies
    • 1.3k views

  14. Kill TLS 1.0 on all helio servers (and maybe test with 1.3)

    By Guest DmC,
    • 0 replies
    • 608 views
    • Guest
    • Guest

  15. Add replacement request

    By AverageJoe,
    • 0 replies
    • 977 views
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