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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9951 topics in this forum

  1. [Solved] Add domain to my account

    By theblock,   
    • 0 replies
    • 498 views

  2. Unable To Start Ruby On Rails App

    By sgjava,
    • 0 replies
    • 826 views

  3. [Solved] Password Reset

    By Guest,
    • 0 replies
    • 365 views
    • Guest
    • Guest

  4. [Solved] Using Non-Heliohost Nameservers

    By swarner,
    • 0 replies
    • 605 views

  5. Error Establishing A Database Connection

    By sofija,   
    • 0 replies
    • 621 views

  6. [Solved] Resetting johnny to factory

    By mxrkaba2,
    • 0 replies
    • 373 views

  7. Grr...

    By Wizard,
    • 0 replies
    • 930 views

  8. [Solved] Addon Domain/subdomain Server Not Found

    By bdjensen,   
    • 0 replies
    • 556 views

  9. [Solved] System Configuration Error

    By gto2012,   
    • 0 replies
    • 951 views

  10. Postgresql Database Ownership Problem

    By SDASQL,
    • 0 replies
    • 517 views

  11. Site suspended

    By awesomegamer,
    • 0 replies
    • 1.2k views

  12. Error installing perl module LibXSLT

    By feriole,
    • 0 replies
    • 1.4k views

  13. Did Johnny Go Down This Morning?

    By xwinuser,
    • 0 replies
    • 869 views

  14. [Solved] VPS Issue - Connection Timed Out

    By trrp,   
    • 0 replies
    • 902 views

  15. [Solved] I Can Not Go On My Site, Others Can Do It

    By MrMilco,
    • 0 replies
    • 569 views
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