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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. pedido de ajuda

    By Nanizinha,
    • 0 replies
    • 302 views

  2. [Solved] My Website's Been Hacked!

    By Pasarel,   
    • 0 replies
    • 1.7k views

  3. [Solved] Ip Banned Of Cpanel

    By mizugola,
    • 0 replies
    • 412 views

  4. Dns Entry Already Exists - Error

    By random_man,
    • 0 replies
    • 536 views

  5. Dns Zone Editor Permissions Errors

    By kryo,
    • 0 replies
    • 660 views

  6. Ad Placement Request

    By linkednet,
    • 0 replies
    • 1.3k views

  7. Re Enable Switching Between Paper Laten And X3 Skin In Cpanel Johnny

    By paladox2014,
    • 0 replies
    • 441 views

  8. [Solved] Still Cannot Login To My Account

    By smb563,   
    • 0 replies
    • 500 views

  9. Cpanel Login Problem

    By chinglam,   
    • 0 replies
    • 1.6k views

  10. Heya Helio

    By Alstertheonly,
    • 0 replies
    • 1.2k views

  11. Password Keeps Changing?

    By Electimortar,
    • 0 replies
    • 1.2k views

  12. fatal error when I try to access on SEO tools on cPanel

    By AntisheilaPower,
    • 0 replies
    • 1.1k views

  13. [Solved] Stevie Cpanel License

    By craigis,
    • 0 replies
    • 621 views

  14. Tommy Http-Interface Down

    By dl5ark1,
    • 0 replies
    • 584 views

  15. [Inactive] Internal Server Error

    By krajicek,   
    • 0 replies
    • 1.4k views
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