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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9951 topics in this forum

  1. Server response time - Morty

    By misosz,
    • 0 replies
    • 82 views

  2. [Solved] Unable to add parked/addon domains

    By faruq,
    • 0 replies
    • 722 views

  3. General Error Sql Error [ Mysqli ] User Havenph_Phpb184 Already Has More Than 'max_User_Connections' Active Connections [1203]

    By X-Mod,
    • 0 replies
    • 868 views

  4. On A Positive Note

    By loglive,
    • 0 replies
    • 750 views

  5. Cannot Access Phpmyadmin

    By cscvapps,   
    • 0 replies
    • 530 views

  6. [Solved] Can't Send Or Receive Email

    By ecto01,   
    • 0 replies
    • 1.3k views

  7. Kill TLS 1.0 on all helio servers (and maybe test with 1.3)

    By Guest DmC,
    • 0 replies
    • 595 views
    • Guest
    • Guest

  8. Add replacement request

    By AverageJoe,
    • 0 replies
    • 955 views

  9. Domain Change

    By Reuel,   
    • 0 replies
    • 1.3k views

  10. Email Issue: DKIM Signature

    By omarion4,
    • 0 replies
    • 703 views

  11. [Solved] The Login Is Invalid

    By 10techieseek,
    • 0 replies
    • 792 views

  12. [Inactive]Addon Domain Problem

    By jazzik,
    • 0 replies
    • 488 views

  13. [Solved] Cpanel Not Working

    By hrce2,   
    • 0 replies
    • 764 views

  14. Request: 2Nd Account For Stevie

    By kdev,
    • 0 replies
    • 574 views

  15. Heliohost Free Webspace Reset Request

    By andreema,
    • 0 replies
    • 486 views
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