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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Migrating From Johnny To Stevie Error

    By Acren,
    • 0 replies
    • 541 views

  2. Dns Error

    By DAKSH101,
    • 0 replies
    • 586 views

  3. [Solved] Cannot Login nor Reset Password

    By rocks,   
    • 0 replies
    • 1.2k views

  4. Internal Server Error

    By Ruze,
    • 0 replies
    • 1.4k views

  5. [Solved] Ftp Accounts Question

    By phaluv,
    • 0 replies
    • 544 views

  6. [Solved] 503 Error

    By softlab,
    • 0 replies
    • 700 views

  7. Addon Domain, Parked Domain Limit = 0!

    By iStrow,
    • 0 replies
    • 472 views

  8. [Solved] Joomla Installation Error

    By gnlu,
    • 0 replies
    • 377 views

  9. Osclass Installation Problem

    By ElSouq,
    • 0 replies
    • 737 views

  10. [Inactive]Rails Precomple Css

    By genfren,
    • 0 replies
    • 677 views

  11. [Solved] Tomcat

    By intent,
    • 0 replies
    • 603 views

  12. Cannot connect to my HelioHost account

    By springsts,   
    • 0 replies
    • 464 views

  13. [Solved] Phpmyadmin Login Problem

    By niennasill,   
    • 0 replies
    • 893 views

  14. Manual domain name deletion

    By ElGaton,
    • 0 replies
    • 937 views

  15. Message : Ip Address Has Changed. Not Able To Log In Http://astrodpverma.com/cpanel

    By sumitprosoft,
    • 0 replies
    • 603 views
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