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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Can you help me to grant remote access of MySQL database from any IP address?

    By quataofr,
    • 0 replies
    • 871 views

  2. Question of SSL

    By Jorgesc,
    • 0 replies
    • 935 views

  3. Phpmyadmin Login Failed

    By HiGuyMB,   
    • 0 replies
    • 1.1k views

  4. [Solved] Account Queued

    By martinb,
    • 0 replies
    • 615 views

  5. Dedicated Ip Redirect To Website

    By illusionist,   
    • 0 replies
    • 1.1k views

  6. [Solved] Fraudulent Domain - Queensgardenhotel.co.uk

    By Murray,
    • 0 replies
    • 1k views

  7. Problems with confirming my account

    By Swan,
    • 0 replies
    • 807 views

  8. [Solved] Second Account On Johnny

    By s6vtf3sw2,
    • 0 replies
    • 548 views

  9. Mysql Server Down On Stevie

    By flradio,
    • 0 replies
    • 715 views

  10. Site Is Not Working Properly

    By furqankhan2002,
    • 0 replies
    • 457 views

  11. [Solved] Accessing Control Panel

    By digiPixel,
    • 0 replies
    • 551 views

  12. Warning: Subscription was suspended. All your sites are not available.

    Topic was merged with [Solved] Warning: Subscription was suspended. All your sites are not available.

  13. [Solved] Change A Ip

    By ASP,
    • 0 replies
    • 918 views
    • ASP
    • ASP

  14. Mysql Database Marked As Crashed

    By pete20r2,   
    • 0 replies
    • 677 views

  15. Domain Major Error!!!

    By Unveiled,
    • 0 replies
    • 6.2k views
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