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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Very Unstable Mysql Connection

    By Eino,   
    • 0 replies
    • 669 views

  2. [Solved] Ip Is Blocked By Gfw

    By Wyverald,
    • 0 replies
    • 597 views

  3. Change Main Domain

    By luis_lara,
    • 0 replies
    • 706 views

  4. Nebwie

    By bharbet,
    • 0 replies
    • 578 views

  5. [Solved] Domain Controlled By Another User

    By Veightar,
    • 0 replies
    • 694 views

  6. php open base dir restriction and graditudinal blessings (gratitude)

    By ajaxStardust,
    • 0 replies
    • 527 views

  7. [Solved] Timthumb Problems

    By andresmu,
    • 0 replies
    • 398 views

  8. [Solved] Ip Moving Request

    By youqi,
    • 0 replies
    • 536 views

  9. Site Hosted On Stevie - Can I Move Just My Databases To Johnny?

    By vav,   
    • 0 replies
    • 609 views
    • vav
    • vav

  10. Problem With Databases.

    By alterego,
    • 0 replies
    • 449 views

  11. Pgsql Db Error

    By petervaien,
    • 0 replies
    • 548 views

  12. Account does not exist

    By Henry Ade,
    • 0 replies
    • 857 views

  13. CPanel

    By PerfectChaos,
    • 0 replies
    • 1.2k views

  14. cannot login on cPanel

    By mirko1974,
    • 0 replies
    • 805 views

  15. Apc Shim Size

    By khoirulamsori,
    • 0 replies
    • 567 views
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