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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] My Site "facebook-Games-Forum.tk" Not Working (Gets Redirected To I Dont Know)

    By bblitz,
    • 0 replies
    • 649 views

  2. [Solved] Having Trouble Accessing Cpanel

    By jchang,
    • 0 replies
    • 467 views

  3. Path to ASP?

    By Revenge282,
    • 0 replies
    • 1.1k views

  4. Content deleted

    By spartan1,
    • 0 replies
    • 929 views

  5. My Site Is Down EvryThing is Down...

    By nightwave,
    • 0 replies
    • 895 views

  6. tons of pages down!

    By zonedabone,
    • 0 replies
    • 1.1k views

  7. [Solved] Request For Ssl

    By GroovyCarrot,
    • 0 replies
    • 679 views

  8. Permission Adjustment Request for Directory

    By talesaz,
    • 0 replies
    • 393 views

  9. 2Nd Account On Other Server

    By s6vtf3sw2,
    • 0 replies
    • 525 views

  10. [Solved] Change domain please

    By sabzgunbad3,
    • 0 replies
    • 375 views

  11. Tommy Plan and Johnny Plan difference

    By gebu8f,
    • 0 replies
    • 338 views

  12. Logging in from a school internet connection where another student also has an account

    By brandonramirez,
    • 0 replies
    • 251 views

  13. Account Suspended

    By Fact of the Day .CA,
    • 0 replies
    • 914 views

  14. HelioHost Acct Suspended....Now User name not recognized

    By acj7464,
    • 0 replies
    • 1.1k views

  15. Webdisk problems on Windows 7

    By jdbastardy,
    • 0 replies
    • 909 views
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