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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10064 topics in this forum

  1. [Solved] Reset Account

    By bbc,
    • 1 reply
    • 256 views

  2. [Solved] create alias

    By bliepbliep,
    • 1 reply
    • 256 views

  3. [Solved] Request to create new subdomain

    By cacanatomilk,   
    • 1 reply
    • 255 views

  4. johnny ssl cert expired

    By thofficial,   
    • 2 replies
    • 254 views

  5. [Solved] Domain request

    By ithinktherfore,   
    • 1 reply
    • 254 views

  6. Webmail (roundcube) in Tommy seems down

    By appmaker,
    • 0 replies
    • 254 views

  7. add domains to account

    By cancian,
    • 2 replies
    • 254 views

  8. [Solved] Storage exceeded on account

    By slashbit,
    • 3 replies
    • 254 views

  9. Email DNS Settings setup - SPF and DKIM

    By eliazar225,
    • 1 reply
    • 254 views

  10. [Solved] Req for a new domain

    By ahmed92,
    • 1 reply
    • 253 views

  11. [Solved] Removing websites

    By harmer,
    • 2 replies
    • 253 views

  12. [Solved] change domain

    By gianbr,
    • 1 reply
    • 253 views

  13. [Solved] Remove domain and add new domain

    By hostmysiteplease,
    • 2 replies
    • 253 views

  14. [Solved] Adding a domain

    By fatalslink,
    • 1 reply
    • 252 views

  15. [Solved] Add new domain

    By talesaz,
    • 1 reply
    • 252 views
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