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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Regarding domain add & remove

    By prabhatyadav2003,
    • 1 reply
    • 594 views

  2. Request to Change Subdomain Name

    By khanin,
    • 1 reply
    • 288 views

  3. [Solved] delete account

    By ravikv123,
    • 1 reply
    • 254 views

  4. [Solved] Change email address

    By da,
    • 1 reply
    • 235 views

  5. [Solved] Terms violation

    By repeye,
    • 1 reply
    • 74 views

  6. Problem Internal Server Error

    By WIELKI,
    • 1 reply
    • 587 views

  7. [Solved] Cant Run Php On Server

    By ominitric,   
    • 1 reply
    • 1k views

  8. [Solved] PHP 7.2

    By Max12,
    • 1 reply
    • 834 views

  9. Johnnys Server

    By kippman1,
    • 1 reply
    • 908 views

  10. Nodejs error in tommy server

    By ytmusic,
    • 1 reply
    • 691 views

  11. [Solved] Wipe my account and start over

    By uaiimid,
    • 1 reply
    • 514 views

  12. [Solved] Account not opening

    By sg7652660,
    • 1 reply
    • 461 views

  13. add

    By krzysztof90,
    • 1 reply
    • 409 views

  14. [Solved] Request to add custom domain to my account

    By gingteam,   
    • 1 reply
    • 581 views

  15. [Solved] Request for domain addition

    By durukan,
    • 1 reply
    • 253 views
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