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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Delete VPS

    By sirlight87,
    • 1 reply
    • 775 views

  2. [Solved] Please add new domain

    By carlos77,
    • 1 reply
    • 620 views

  3. [Solved] Add a domain

    By azubriy,
    • 1 reply
    • 655 views

  4. [Solved] Add domain please

    By pokemonwawi,
    • 1 reply
    • 340 views

  5. [Solved] Request For New War File To Be Deployed

    By lani1234,
    • 1 reply
    • 857 views

  6. [Solved] Roundcube Issues

    By MDCode,
    • 1 reply
    • 686 views

  7. Archived Account

    By sini217,
    • 1 reply
    • 655 views

  8. [Solved] Tommy invitation expired

    By francodn,
    • 1 reply
    • 770 views

  9. [Solved] Change Main Domain

    By kumarxayush,
    • 1 reply
    • 731 views

  10. Change timezone of the database

    By resparkman1,
    • 1 reply
    • 624 views

  11. [Solved] Request to Change Main Domain

    By s6098554,
    • 1 reply
    • 722 views

  12. [Solved] add domains

    By ccaracci,
    • 1 reply
    • 671 views

  13. [Solved] Change Domain

    By azharfn,
    • 1 reply
    • 520 views

  14. [Solved] Setting up subdomain as addon domain

    By Guest,
    • 1 reply
    • 580 views

  15. error on my website

    By lightoftrus,
    • 1 reply
    • 507 views
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