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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10065 topics in this forum

  1. [Solved] Account Reset

    By PoppaBuzz,
    • 2 replies
    • 333 views

  2. [Solved] add domain :-)

    By w2hsystem,
    • 1 reply
    • 332 views

  3. [Solved] Add domain

    By aialbert,
    • 1 reply
    • 332 views

  4. [Solved] Subdomain request

    By cendarehor,
    • 2 replies
    • 332 views

  5. emails blocked

    By ecovoltios,
    • 1 reply
    • 331 views

  6. [Solved] account reset

    By segonist,
    • 1 reply
    • 331 views

  7. [Solved] Request to enable SSH access on Johnny

    By blasco86,
    • 2 replies
    • 330 views

  8. [Solved] Add subdomains

    By mbta98,
    • 1 reply
    • 330 views

  9. [Solved] Wildcard SSL/TLS certificate - not secured

    By AdamMat,
    • 3 replies
    • 329 views

  10. add domain

    By diggingforce,
    • 1 reply
    • 329 views

  11. [Solved] can you help create new subdomain

    By ravikv123,
    • 2 replies
    • 328 views

  12. [Solved] Request to Enable Node.js and npm on My Account

    By ibra,
    • 1 reply
    • 328 views

  13. [Solved] Add a new domain

    By martinfrade,   
    • 1 reply
    • 328 views

  14. [Solved] Pls i want to open SSH in my account

    By mohammedlaoui,
    • 1 reply
    • 328 views

  15. add addon domain.

    By lechatnoirgaleri,
    • 1 reply
    • 326 views
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