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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10065 topics in this forum

  1. [Solved] Add domain please

    By pokemonwawi,
    • 1 reply
    • 338 views

  2. [Solved] Subdomain Addition Request [hostel.helioho.st]

    By evram,
    • 1 reply
    • 337 views

  3. [Solved] Add a Domain please

    By pokemonwawi,
    • 1 reply
    • 337 views

  4. [Solved] VPS Canceled - Thank you for the VPS

    By bartekbo,   
    • 1 reply
    • 336 views

  5. [Solved] Reset account stephenw

    By stephenw,
    • 1 reply
    • 336 views

  6. [Solved] Request to Add new Subdomains

    By adilnbabras,   
    • 1 reply
    • 336 views

  7. [Solved] reset my account and start over

    By ahsannawaz,
    • 1 reply
    • 335 views

  8. [Solved] Request Subdomain

    By jokorivai,   
    • 8 replies
    • 335 views

  9. [Solved] Domain addition + deletion request.

    By vivekrajan007,
    • 1 reply
    • 335 views

  10. [Solved] Domain Name Changing

    By mahmudiabdelaziz,
    • 1 reply
    • 335 views

  11. [Solved] Adding subdomain

    By frncszxc,
    • 2 replies
    • 335 views

  12. [Solved] Add custom domain as addon domain

    By nepnep7601,
    • 1 reply
    • 335 views

  13. Tommy Plan and Johnny Plan difference

    By gebu8f,
    • 0 replies
    • 334 views

  14. [Solved] Add domains request

    By august854,
    • 1 reply
    • 334 views

  15. [Solved] remove domain from account

    By cesvillalta,
    • 2 replies
    • 333 views
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