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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10065 topics in this forum

  1. [Solved] Account Reactivation Request – gonkirua586

    By gonkirua586,
    • 1 reply
    • 344 views

  2. [Solved] add domain

    By w2hsystem,
    • 1 reply
    • 344 views

  3. [Solved] Add 2 new subdomains

    By mricardi,
    • 1 reply
    • 343 views

  4. [Solved] Problems with sending emails

    By backupchiquipoli,
    • 5 replies
    • 342 views

  5. Request python library: pagekite or pytunnel or anything for reverse tunnel.

    By hugodec,
    • 0 replies
    • 342 views

  6. [Solved] Request to delete account

    By Guest niao,
    • 1 reply
    • 342 views

  7. Something went wrong

    By ibra,
    • 3 replies
    • 342 views

  8. [Solved] Add New Domain

    By iankristoper26,
    • 2 replies
    • 342 views

  9. [Solved] Terms violation response

    By imaraproducts,
    • 3 replies
    • 341 views

  10. [Solved] add domain

    By w2hsystem,
    • 1 reply
    • 341 views

  11. [Solved] Add Domain

    By vsatakopan,   
    • 1 reply
    • 341 views

  12. Delete Account

    By python75,
    • 1 reply
    • 340 views

  13. [Solved] VPS142

    By digiplumb,
    • 1 reply
    • 338 views

  14. My web page will not open - error message: "This site can’t provide a secure connection"

    By wapps,   
    • 3 replies
    • 338 views

  15. [Solved] Add Domain - 添加域名

    By yue86006490,   
    • 1 reply
    • 338 views
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