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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10066 topics in this forum

  1. [Solved] Add a domain

    By heraldsofruin,
    • 1 reply
    • 358 views

  2. [Solved] Please add my domain urbanshed.in

    By urbanshed,   
    • 1 reply
    • 358 views

  3. [Solved] Server Error 503 Service Temporarily Unavailable

    By AdamMat,
    • 2 replies
    • 356 views

  4. [Solved] Suspicious Login Detected

    By poto,
    • 1 reply
    • 356 views

  5. Add domain

    By bwiremanuel,
    • 1 reply
    • 355 views

  6. [Solved] Add domain name

    By langb6416,
    • 1 reply
    • 355 views

  7. [Solved] reset my account

    By alkastraverse,
    • 1 reply
    • 355 views

  8. [Solved] Add domain

    By sushekh15,
    • 1 reply
    • 355 views

  9. [Solved] Create a new domain name

    By emmanuelfosso206,
    • 1 reply
    • 354 views

  10. MS SQL DB

    By meil,
    • 1 reply
    • 354 views

  11. Account reset

    By hsorsa,
    • 1 reply
    • 353 views

  12. [SOLVED] 503 Service Unavailable.

    By odilonse,
    • 2 replies
    • 353 views

  13. [Solved] Add a domain to my HelioHost account

    By tecandsoftsrv,
    • 1 reply
    • 353 views

  14. Add a new domain application

    By lanxintech,
    • 1 reply
    • 353 views

  15. [Solved] Add a new subdomain in my account

    By ai,   
    • 1 reply
    • 351 views
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