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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Why I Can't Get A Server? Are Registrations Closed?

    By Ingusmant,
    • 1 reply
    • 790 views

  2. Bottle Framework Issues

    By shashankbandari,
    • 1 reply
    • 598 views

  3. [Solved] Mysql

    By sneaky,
    • 1 reply
    • 793 views

  4. Please Move Me From Stevie To Tommy

    By MALDATA2,
    • 1 reply
    • 669 views

  5. [Solved] DNS entry removal

    By dylanjoz,
    • 1 reply
    • 749 views

  6. [Solved] Unarchive

    By kurczak9,   
    • 1 reply
    • 1k views

  7. [Solved] Need a subdomain.

    By daman,
    • 1 reply
    • 563 views

  8. [Solved] Please Add Subdomain

    By tmzafar,   
    • 1 reply
    • 466 views

  9. Add TXT record into dns

    By w2hsystem,
    • 1 reply
    • 353 views

  10. [Solved] Request for addon domain

    By realization,
    • 1 reply
    • 298 views

  11. [Solved] Add domains to account

    By x119,
    • 1 reply
    • 194 views

  12. [Solved] Reset Account

    By kz370,
    • 1 reply
    • 103 views

  13. [Solved] No New Password After Request

    By webxtreeme,   
    • 1 reply
    • 963 views

  14. [Request]Delete My Account, I Can't Delete It Using The Provided Wiki Page.

    By Lukkasss,
    • 1 reply
    • 680 views

  15. Req: Remove Parked Domain For Ologi.org

    By minatsu,
    • 1 reply
    • 625 views
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