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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9951 topics in this forum

  1. [Solved] Pls i want to open SSH in my account

    By mohammedlaoui,
    • 1 reply
    • 306 views

  2. [Solved] Reestablecer mi cuenta a cero, para comenzar un nuevo proyecto

    By b3t0r0ck,   
    • 1 reply
    • 375 views

  3. Email DNS Settings setup - SPF and DKIM

    By eliazar225,
    • 1 reply
    • 201 views

  4. Web Disk

    By tomas,
    • 1 reply
    • 1.1k views

  5. Account not working

    By multiofertas,
    • 1 reply
    • 3.3k views
    • Guest
    • Guest

  6. [Solved] Can't Retrieve My Site

    By jbirdweb,
    • 1 reply
    • 702 views

  7. [Solved] Website Not Up

    By shindeka,
    • 1 reply
    • 440 views

  8. Free Up Domain Name From Stevie

    By rsprog,
    • 1 reply
    • 661 views

  9. Will Paid Service Available

    By philip888,
    • 1 reply
    • 730 views

  10. [Solved] Heliohost Johhny - I Can't Remote Connect To Postgres

    By hostdb,
    • 1 reply
    • 678 views

  11. Can't login to my johnny CPanel

    By aperture,   
    • 1 reply
    • 1.5k views

  12. Can you RDP to a Lily account?

    By ChippyTech,   
    • 1 reply
    • 761 views

  13. [Solved] REQUEST TO ADD DOMAIN INFINITYHUE.US.TO

    By lagboy,
    • 1 reply
    • 457 views

  14. [Solved] Subdomain request

    By goot,
    • 1 reply
    • 280 views

  15. [Solved] Please reset my account

    By thofficial,
    • 1 reply
    • 271 views
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