Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Hi, I would like to add my domain.

    By freebeedee,
    • 1 reply
    • 399 views

  2. [Solved] Possible Terms of Service violation detected

    By pokemonwawi,
    • 3 replies
    • 480 views

  3. [Solved] the domain stopped serving duo to this configuration

    By osmaralvarez6911,
    • 4 replies
    • 628 views

  4. php open base dir restriction and graditudinal blessings (gratitude)

    By ajaxStardust,
    • 0 replies
    • 527 views

  5. [Solved] Add New Domain please

    By pokemonwawi,
    • 1 reply
    • 376 views

  6. 404

    By w2hsystem,
    • 2 replies
    • 411 views

  7. [Solved] Add domain name

    By langb6416,
    • 1 reply
    • 365 views

  8. [Solved] 502 Bad Gateway

    By tdm,
    • 1 reply
    • 479 views

  9. remote acess to the postgresql database from any ip

    By camilogeo,
    • 2 replies
    • 411 views

  10. add addon domain.

    By lechatnoirgaleri,
    • 1 reply
    • 335 views

  11. [Solved] Connection to database server

    By dipeshshrestha,
    • 6 replies
    • 615 views

  12. [Solved] Changing NameServers

    By lakkithachiran,
    • 1 reply
    • 377 views

  13. [Solved] Request to delete domain

    By adipra,
    • 1 reply
    • 530 views

  14. [Solved] Change of main domain and addition of subdomains

    By anthonyt,   
    • 1 reply
    • 402 views

  15. Adding new subdomain

    By iankristoper26,   
    • 1 reply
    • 374 views
×
×
  • Create New...