Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. Please Activate My Account

    By aamsur,
    • 1 reply
    • 894 views

  2. Multiple Accounts: Maths222

    By maths222,
    • 1 reply
    • 1.4k views

  3. [Solved] Can Not Login - Password Reset Not Working

    By kent,
    • 1 reply
    • 727 views

  4. [Solved] MySQL - Max Connections Error

    By lafieco,
    • 1 reply
    • 1k views

  5. [Solved] Recovery of double storage space

    By i73,   
    • 1 reply
    • 1k views

  6. [Solved] Reset Password

    By mrjohn,
    • 1 reply
    • 522 views

  7. [Solved] Server error Plesk 500 Plesk\Exception\Database

    By lombardonicolo49,
    • 1 reply
    • 614 views

  8. [Solved] add a domain (again)

    By ultrapizzzagd,
    • 1 reply
    • 210 views

  9. Adding another account to a FTP

    By kyle,
    • 1 reply
    • 1.3k views

  10. Site still in Queued

    By RazV1982,
    • 1 reply
    • 977 views

  11. site down?

    By Electimortar,
    • 1 reply
    • 1.3k views

  12. [Solved] Delete My Account

    By javatar,
    • 1 reply
    • 601 views

  13. Request Extra Account On Stevie

    By rlkdes,   
    • 1 reply
    • 634 views

  14. Reset Cpanel

    By dj123w1,   
    • 1 reply
    • 1.2k views

  15. My Vps Got Hacked, My Website Maybe Under Threat Too

    By Coldwin,
    • 1 reply
    • 1.4k views
×
×
  • Create New...