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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10092 topics in this forum

  1. [Solved] DNS A Record Help

    By stephenmagrowski,
    • 2 replies
    • 552 views

  2. DNS Changes

    By joyusecommerce,
    • 3 replies
    • 572 views

  3. Landsurvey-app

    By Peace Orazu,
    • 1 reply
    • 515 views

  4. [Solved] Change Domain Request

    By stephenmagrowski,
    • 2 replies
    • 719 views

  5. Unable to login my email using Claws Mail email client

    By b0chard,   
    • 2 replies
    • 641 views

  6. [Solved] Change domain name

    By hannanbhatti,
    • 1 reply
    • 531 views

  7. Can't connect to DB, please check inserted data

    By ibra,
    • 1 reply
    • 439 views

  8. Request to Add Subdomain to my account

    By brunomanoelfb,
    • 1 reply
    • 391 views

  9. phpMyAdmin

    By ibra,
    • 3 replies
    • 518 views

  10. [Solved] Request to Add and Change Main Domain to taufikhz.my.id and Add New Domain taufikhz.helioho.st

    By taufikhizet1350,
    • 3 replies
    • 667 views

  11. [Solved] Request Add Domain taufikhz.my.id

    By taufikhizet1350,
    • 2 replies
    • 586 views

  12. [Solved] Website reactivation request

    By marcodalcanto,
    • 3 replies
    • 514 views

  13. Possible Terms of Service violation detected

    By rmx1986,
    • 1 reply
    • 321 views

  14. i want to change my domain (https://bluesky4e.heliohost.us/) to (https://olvproxy.heliohost.us/)

    By dwyazzo2000,
    • 1 reply
    • 379 views

  15. SMTP Timeout — Unable to Connect to mail.tanzilskill.helioho.st

    By ibra,
    • 5 replies
    • 669 views
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