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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9938 topics in this forum

  1. External MySQL Database

    By michaelhoffman,   
    • 2 replies
    • 423 views

  2. Account reset

    By hsorsa,
    • 1 reply
    • 322 views

  3. Node.js App Fails to Start - No Logs on Plesk

    By aiwodemaya,
    • 2 replies
    • 1.4k views

  4. [Solved] user: wapps    Please reset account.

    By wapps,   
    • 1 reply
    • 313 views

  5. [Solved] Add Domain

    By pokemonwawi,
    • 1 reply
    • 417 views

  6. [Solved] Subscription frozen due to exceeding memory limit

    By s28211,
    • 1 reply
    • 357 views

  7. [Solved] add domain

    By w2hsystem,
    • 2 replies
    • 408 views

  8. user: wapps. Deleting/Removing folder from root directory.

    By wapps,
    • 3 replies
    • 497 views

  9. user: wapps. Appache restart

    By wapps,
    • 2 replies
    • 350 views

  10. my Username is: engrprimusapps, and doman is nizeman.com

    By engrprimusapps,
    • 1 reply
    • 280 views

  11. [Solved] Route external domain to helio hosted webspace

    By cwsvjudo,   
    • 4 replies
    • 536 views

  12. User=wapps. Restoring Backup

    By wapps,
    • 8 replies
    • 773 views

  13. [Solved] Account Reset

    By moddriodco,
    • 1 reply
    • 329 views

  14. [Solved] Add a custom domain to my account

    By heliohostletharg,   
    • 1 reply
    • 368 views

  15. I'm interested to add a custom domain in my account

    By shubokha,
    • 1 reply
    • 298 views
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