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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Account deletion request

    By Guest hunterp11,
    • 1 reply
    • 625 views

  2. [Solved] Adding another subdomain to the account.

    By debjit,
    • 1 reply
    • 644 views

  3. Create a new domain

    By jhromany,
    • 1 reply
    • 508 views

  4. [Solved] Set up SPF and DKIM

    By mricardi,
    • 1 reply
    • 503 views

  5. [Solved] Please add domain for mixflix

    By mixflix,
    • 1 reply
    • 397 views

  6. [Solved] Add a domain

    By heraldsofruin,
    • 1 reply
    • 368 views

  7. [Solved] Add Domain

    By phoeg,
    • 1 reply
    • 274 views

  8. [Solved] Reset My HelioHost Account

    By allsurej,
    • 1 reply
    • 171 views

  9. Inactive but won't activate.

    By ncrowder,
    • 1 reply
    • 912 views

  10. change domain name

    By apo,
    • 1 reply
    • 830 views
    • Guest
    • Guest

  11. [Solved] Cloudflare Ips Whitelist Request.

    By iMike,
    • 1 reply
    • 499 views

  12. [Solved] Internal Server Error - Stevie

    By fubarinc,   
    • 1 reply
    • 579 views

  13. The Bound Domain Name Can Not Be Accessed Normally

    By fezkade66,   
    • 1 reply
    • 1k views

  14. [Solved] Please Deploy War File

    By ardelva1,
    • 1 reply
    • 631 views

  15. [Solved] Error when adding parked domain

    By barakagb,
    • 1 reply
    • 1k views
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