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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Adding a domain

    By aviera,
    • 1 reply
    • 181 views

  2. Website Down, Host Up?

    By Snuupy,
    • 1 reply
    • 970 views

  3. Domain

    By stacatto,
    • 1 reply
    • 842 views

  4. [Solved] Forgotten User Name. Request You To Delete Existing Account

    By sumitprosoft,   
    • 1 reply
    • 803 views

  5. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 492 views

  6. [Solved] Roundcube Database Connection Error

    By bdistler,
    • 1 reply
    • 516 views

  7. [Solved] Unblock My Ip

    By ritikava,   
    • 1 reply
    • 735 views

  8. SSL not working

    By lioncita,
    • 1 reply
    • 1.1k views

  9. Unable to add .com.bd addon domain

    By intekhab,
    • 1 reply
    • 767 views

  10. Change the cpanel username and primary domain

    By vithul,
    • 1 reply
    • 695 views

  11. [Solved] Dlete account

    By bawanthabe,
    • 1 reply
    • 582 views

  12. [Solved] I would like to change the domain

    By gabrielbomfim,
    • 1 reply
    • 550 views

  13. [Solved] Changing the initial domain name

    By romanyhm,   
    • 1 reply
    • 486 views

  14. [Solved] Delete domain.

    By gebu8f,
    • 1 reply
    • 414 views

  15. [Solved] Restablecer cuenta axoncorpinstitut

    By axoncorpinstitut,
    • 1 reply
    • 400 views
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