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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. Domain not found...

    By Alice,
    • 1 reply
    • 987 views

  2. [Solved] Cron Mistake

    By sanrize,
    • 1 reply
    • 892 views

  3. [Solved] 500 Internal Server Error

    By amanj,   
    • 1 reply
    • 1.3k views

  4. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 504 views

  5. Phpmyadmin Won't Redirect

    By geonyoro,   
    • 1 reply
    • 910 views

  6. Tommy Mail Server Ssl Issue

    By Guest DmC,
    • 1 reply
    • 674 views

  7. Java application not workin

    By shuffly2,   
    • 1 reply
    • 1.3k views

  8. [Solved] Change domain name - mrgev

    By mrgev,
    • 1 reply
    • 485 views

  9. [Solved] Wipe my account without backup

    By szhiro,
    • 1 reply
    • 468 views

  10. phpBB forum software error

    By linkednet,
    • 1 reply
    • 1.4k views

  11. A Registered Account Shows Account Queued

    By Maxwell,
    • 1 reply
    • 757 views

  12. [Solved] Stevie Mysql "failed"

    By alex4108,
    • 1 reply
    • 548 views

  13. Home Page Unavailable

    By aaranaz,
    • 1 reply
    • 532 views

  14. Error Connecting To Database

    By foster,
    • 1 reply
    • 662 views

  15. Dns Flusher By Max12

    By Max12,   
    • 1 reply
    • 1.4k views
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