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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] Postgres Remote Access

    By suppandr,
    • 1 reply
    • 709 views

  2. 90% Memory Usage even when nothing is running?

    By tgx20,
    • 1 reply
    • 741 views

  3. I want donate 1$ for tommy Service upgrade

    By abarukayya,
    • 1 reply
    • 632 views

  4. [Solved] Request Add New Domain

    By phthallo,
    • 1 reply
    • 630 views

  5. [Solved] Subdomain addition (docs.ookma-kyi.tech)

    By Ookma-Kyi,
    • 1 reply
    • 654 views

  6. [Solved] Change the domain

    By citytop,   
    • 1 reply
    • 468 views

  7. [Solved] Adding of domain

    By Tina golden,
    • 1 reply
    • 503 views

  8. [Solved] add Domain

    By w2hsystem,
    • 1 reply
    • 455 views

  9. MS SQL DB

    By meil,
    • 1 reply
    • 361 views

  10. [Solved] Add domain to account username kdn: new domain: lurkn.app

    By kdn,
    • 1 reply
    • 194 views

  11. [Solved] High Server Load

    By Harry987,
    • 1 reply
    • 993 views

  12. [Solved] Please Remove This Dns Entry

    By guysalias,
    • 1 reply
    • 760 views

  13. [Solved] Can't log In or reset my password

    By xonshiz,
    • 1 reply
    • 1k views

  14. [Solved] Email not received

    By tanuk,
    • 1 reply
    • 468 views

  15. [Solved] delete account

    By Guest hunterp11,
    • 1 reply
    • 609 views
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