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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. Change Addon Domain's Ftp Password

    By Olego2,   
    • 1 reply
    • 1.5k views

  2. [Solved] Deploy My .war File

    By SMS,   
    • 1 reply
    • 1.8k views

  3. Unable To Delete Account In Order To Move

    By softlab,
    • 1 reply
    • 806 views

  4. [Solved] Server Move Request

    By bowiecao,
    • 1 reply
    • 700 views

  5. [Solved] Domain change

    By Guest hunterp11,
    • 1 reply
    • 652 views

  6. Hosting

    By Armanikiper,
    • 1 reply
    • 529 views

  7. add domain to my account

    By mannapijush1,   
    • 1 reply
    • 321 views

  8. Account not created

    By EOS 9D,
    • 1 reply
    • 4.2k views

  9. [SOLVED] Server Move Request

    By Ali Cem Başer,
    • 1 reply
    • 844 views

  10. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 513 views

  11. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 492 views

  12. [Solved] Website Activated On Mobile Only

    By manzeri,
    • 1 reply
    • 908 views
    • jje
    • jje

  13. [Solved] Stream_Socket_Enable_Crypto()

    By souravndp,
    • 1 reply
    • 612 views

  14. Problems With Confirmation Page/pw Reset.

    By moonrkr,
    • 1 reply
    • 558 views

  15. Wordpress Installation Issues In Softaculous -- The Mysql Connection Could Not Be Established

    By stmfinvest,   
    • 1 reply
    • 3.2k views
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