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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. Request Main Domain Name change please.

    By aflieder,
    • 1 reply
    • 833 views

  2. [SOLVED] Connection problems / Internal server error

    By Derpy Hooves,
    • 1 reply
    • 1.1k views

  3. [Solved] Request For Dedicated Ip

    By hrce2,   
    • 1 reply
    • 911 views

  4. [Solved] Server Move Request

    By patonoid,
    • 1 reply
    • 736 views

  5. Issues setting up addon domains

    By jbbdude,
    • 1 reply
    • 687 views

  6. [Solved] Main Domain Change request

    By Saju,
    • 1 reply
    • 579 views

  7. Restore cPanel backup

    By akkaunt2,
    • 1 reply
    • 436 views

  8. [Solved] I want to add a new domain

    By cschild,   
    • 1 reply
    • 448 views

  9. It says account don't exist

    By tenebrific_knight,
    • 1 reply
    • 311 views

  10. ads do not show

    By jean-francois,
    • 1 reply
    • 1.8k views

  11. Error in Fantastico Panel

    By athsur,
    • 1 reply
    • 1.1k views

  12. my domain can't open again

    By 6664dd,
    • 1 reply
    • 1.1k views
    • jje
    • jje

  13. [Solved] Cannot Login To Cpanel: Server Not Found

    By beckyang,
    • 1 reply
    • 866 views

  14. Srv Records

    By tuks,
    • 1 reply
    • 521 views

  15. Cannot Create New Mysql Database

    By covenant123,
    • 1 reply
    • 482 views
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