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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
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Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    18k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    35.1k
    posts

8,362 topics in this forum

  1. Unable to login using the password

    By Renee,
    • 0 replies
    • 133 views

  2. [Solved] Donated, but Tommy invitation email "code is invalid"

    By gawmonster,
    • 0 replies
    • 544 views

  3. Filezilla Ftp Causes Brute Force Errors

    By viclou,   
    • 0 replies
    • 1k views

  4. Please Delete My Domain

    By minus11,   
    • 0 replies
    • 876 views

  5. Perennial Database Connection Problem

    By sinduri,
    • 0 replies
    • 207 views

  6. Educational Purpose Registration

    By ICT4Ha,   
    • 0 replies
    • 575 views

  7. [Krydos] 500 Internal Server Error when trying to run a Python program with Plotly

    By chekoii,   
    • 0 replies
    • 417 views

  8. Inquiry on my account being moved to Plesk

    By seintitus,
    • 0 replies
    • 241 views

  9. Numpy And Matplotlib In Johnny

    By pedrovgp,   
    • 0 replies
    • 1k views

  10. [Solved] Dedicated IP

    By tristan,
    • 0 replies
    • 967 views

  11. [Solved] Forum Account Deletion

    By Guest retrocatalyst,
    • 0 replies
    • 192 views

  12. [Solved] Lost Cpanel Password After Generating A New One

    By hussam,
    • 0 replies
    • 499 views

  13. Server Support

    By ktoffel25,
    • 0 replies
    • 141 views

  14. [SOLVED]ADDING A NEW DOMAIN

    By baymin,
    • 0 replies
    • 273 views

  15. Cpanel.enquete.heliohost.org 503 Service Temporarily Unavailable

    By Leyers,   
    • 0 replies
    • 947 views
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