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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. Cannot Restore My Mysql Database

    By anjielon,   
    • 1 reply
    • 713 views

  2. [Solved] Change main domain

    By rosarioruiz,
    • 1 reply
    • 708 views

  3. [Solved] Subdomain Addition Request [hostel.helioho.st]

    By evram,
    • 1 reply
    • 343 views

  4. I want to add this domain to my hosting: rvan.net

    By mohamedabdelshaf,   
    • 1 reply
    • 245 views

  5. Parked Domain Not in List

    By alteragenda,
    • 1 reply
    • 1.5k views

  6. I guess I did things a little out of order.

    By smiller,
    • 1 reply
    • 1k views

  7. Domain parking

    By Jeckill,
    • 1 reply
    • 889 views

  8. [Solved] Configuring Odbc For Mysql

    By isitpossible,   
    • 1 reply
    • 795 views

  9. [Solved] Unexplained Incessant 500 Internal Server Error

    By Treyzania,   
    • 1 reply
    • 1k views

  10. Ask Account Management

    By phreaker,
    • 1 reply
    • 479 views

  11. Deleting Account: Domain Name Issue

    By Noumenon,
    • 1 reply
    • 725 views

  12. [Solved] I Can't Access To Mysql

    By chingla1,
    • 1 reply
    • 555 views

  13. Deploying .war File

    By nishant1,
    • 1 reply
    • 1.7k views

  14. [Solved] War File Deployment

    By yam,
    • 1 reply
    • 549 views

  15. my acuont error

    By ramadani,
    • 1 reply
    • 584 views
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