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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. Confused domain

    By Rory,
    • 1 reply
    • 1.1k views

  2. suspended account

    By waidschrat,
    • 1 reply
    • 817 views

  3. [Solved] Zone Editor

    By Guest DmC,
    • 1 reply
    • 756 views

  4. New account is queued more than 48 hours

    By suror,
    • 1 reply
    • 731 views

  5. [Solved] Qeued Account

    By omay,
    • 1 reply
    • 722 views

  6. [Solved] Request account on Tommy

    By bobdick2,
    • 1 reply
    • 680 views

  7. [Solved] Tommy invite request

    By caiquedb,
    • 1 reply
    • 960 views

  8. [Solved] Unable to Sign In - Reset Password

    By osiixy,   
    • 1 reply
    • 659 views

  9. [Solved] Need to add another domain

    By irfanmayno,
    • 1 reply
    • 480 views

  10. [Solved] Please add my Domain

    By seekwe,
    • 1 reply
    • 418 views

  11. [Solved] Add new domain

    By turinglenditwwe,   
    • 1 reply
    • 403 views

  12. [Solved] I want to add a domain to my account

    By pizzapizza72,
    • 1 reply
    • 323 views

  13. [Solved] Add Domain

    By phoeg,
    • 1 reply
    • 229 views

  14. [Solved] add new domain to account

    By kevingor,
    • 1 reply
    • 222 views

  15. [Solved] creeate a new domain

    By coralsherwin2,
    • 1 reply
    • 111 views
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