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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,111 topics in this forum

  1. my site is down???

    By sunshare,
    • 4 replies
    • 1.4k views

  2. Account Renewal Issue

    By MAHS,
    • 5 replies
    • 1.2k views
    • jje
    • jje

  3. HelioHost Account Queued?

    By albania,
    • 3 replies
    • 1k views
    • Guest
    • Guest

  4. Can't reset password

    By loll,
    • 8 replies
    • 2.6k views
    • Guest
    • Guest

  5. HelioHost Account Queued

    By will_fire,
    • 0 replies
    • 699 views

  6. PHP Mail Function 1 2

    By RainGirl82,
    • 17 replies
    • 6.6k views
    • Guest
    • Guest

  7. inactivity email

    By remat457,
    • 3 replies
    • 1.5k views
    • Guest
    • Guest

  8. FAIL - no nameservers found

    By timd,
    • 4 replies
    • 1.6k views
    • Guest
    • Guest

  9. my domain is disabled??

    By sunshare,
    • 0 replies
    • 648 views

  10. Request Main Domain Name change

    By llengua,
    • 2 replies
    • 874 views

  11. WHEN WILL MY WEBPAGE IS GOING ONLINE?

    By jedaivokters,
    • 4 replies
    • 1.2k views

  12. Sing Up Limit Time 1 2

    By mdlyn,
    • 15 replies
    • 2.6k views

  13. bobbysurf disabled?

    By bobbysurf,
    • 4 replies
    • 822 views

  14. Frontpage Extensions

    By train997,
    • 6 replies
    • 1.6k views

  15. Wipe account

    By Morac,
    • 5 replies
    • 1.5k views
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