Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    18k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    35.1k
    posts

8,354 topics in this forum

  1. Site still down since early October

    By n747mm,
    • 6 replies
    • 1.6k views

  2. Site still in Queued

    By RazV1982,
    • 1 reply
    • 642 views

  3. Site still queued

    By yearsley,
    • 1 reply
    • 596 views

  4. Site suspended

    By software advisor henry,
    • 1 reply
    • 721 views

  5. site suspended

    By Jdude,
    • 3 replies
    • 1.1k views

  6. Site suspended

    By awesomegamer,
    • 0 replies
    • 862 views

  7. site unreachable

    By softlab,   
    • 3 replies
    • 2.5k views

  8. Site up-down

    By Shinku,
    • 1 reply
    • 888 views

  9. Site Uptime 1 2 3 4

    By lappy512,
    • 55 replies
    • 29.2k views

  10. SITE WAS UP! now its saying "HelioHost Account Queued"

    By aniroy1986,
    • 2 replies
    • 712 views

  11. site's speed

    By clinical,
    • 4 replies
    • 1.3k views

  12. Sites down

    By thorast,   
    • 1 reply
    • 560 views

  13. Sites still down

    By orismology,
    • 1 reply
    • 1k views

  14. Slow and unstable connection

    By On Freund,
    • 12 replies
    • 2.1k views

  15. Slow Respond/loading. Err_Connection_Timed_Out

    By usr8481,
    • 1 reply
    • 551 views
×
×
  • Create New...