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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Solved] Add Domain

    By samsite2,   
    • 1 reply
    • 494 views

  2. [Solved] Domain request

    By ithinktherfore,   
    • 1 reply
    • 267 views

  3. want to add my own domian

    By amar63,
    • 1 reply
    • 210 views

  4. [Solved] Please add a domain

    By qutegifts,
    • 1 reply
    • 253 views

  5. [Solved] Add-On Domain Request

    By bitstream,
    • 1 reply
    • 168 views

  6. Still no access

    By Baroncek,
    • 1 reply
    • 938 views

  7. [Solved] File Back Up From Johnny

    By waltersj,
    • 1 reply
    • 602 views

  8. Johnny Ghost Mysql Database, Pma Doesn't See It.

    By mikescube,
    • 1 reply
    • 851 views

  9. [Solved] Firewall Issue

    By wolstech,
    • 1 reply
    • 745 views

  10. [Solved] Unarchive Request

    By cdcan,
    • 1 reply
    • 719 views

  11. [Inactive] Flask Setup

    By kbraj,
    • 1 reply
    • 920 views

  12. [Solved] Changing domain

    By costcowh,
    • 1 reply
    • 726 views

  13. Change Account Email Address

    By SparkITMediaIndia,
    • 1 reply
    • 502 views

  14. [Solved] Domain Removal

    By ebsug,   
    • 1 reply
    • 472 views

  15. dosprn.com regularly becomes unavailable

    By dosprn,
    • 1 reply
    • 451 views
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