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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10073 topics in this forum

  1. Dns Zone Editor Permissions Errors

    By kryo,
    • 0 replies
    • 658 views

  2. [Solved] reset account

    By sanclinical,
    • 1 reply
    • 658 views

  3. [Solved] Unable To Create Thunderbird Account

    By robinsiebler,
    • 2 replies
    • 658 views

  4. [Solved] Please remove akran89

    By Akran,
    • 2 replies
    • 657 views

  5. [Solved] Delete Current Domain and Add New Domain

    By miqbala,
    • 4 replies
    • 657 views

  6. [Solved] Moving My Account To Tommy

    By icedcup,
    • 2 replies
    • 657 views

  7. My web page

    By wakodh,
    • 1 reply
    • 657 views

  8. [Solved] To add domain

    By harmer,
    • 4 replies
    • 657 views

  9. [Inactive] Ip Blocked When Post A Article.

    By media2vn,
    • 0 replies
    • 656 views

  10. Update DNS Record

    By blesd,
    • 2 replies
    • 656 views

  11. [Solved] Manwulf War Deploy

    By manwulf,
    • 1 reply
    • 656 views

  12. Create database with server-side code

    By gsiler,
    • 1 reply
    • 656 views

  13. [Solved] Serve Move Request

    By glennvp,
    • 1 reply
    • 656 views

  14. [Solved] Move to Tommy

    By bigods,
    • 3 replies
    • 656 views

  15. [SOLVED] Server Not Licensed Message

    By Guest artfultrillium,
    • 1 reply
    • 656 views
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