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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Inactive] Password Reset Problem

    By bzub,   
    • 2 replies
    • 1.6k views

  2. [Solved] Parked Domain Error

    By amansubhan,   
    • 2 replies
    • 1k views

  3. [Solved] Internal Server Error Last Hours

    By toxicious,
    • 4 replies
    • 1.1k views

  4. [Solved] Problem With Reset Password

    By YDu8VchU,
    • 2 replies
    • 564 views

  5. [Solved] Please Cancel New Hosting Account

    By fietser,   
    • 3 replies
    • 674 views

  6. [Solved] Have Trouble Acessing Cpanel And My Site Is Down

    By jmyers12,
    • 1 reply
    • 510 views

  7. [Solved] Problem With Account Creation

    By dmonde,
    • 3 replies
    • 706 views

  8. [Solved] Heliohost Account Error - A Dns Entry Already Exists

    By Sai,
    • 1 reply
    • 561 views

  9. [Solved] Team Haxorsistz?

    By Pasarel,
    • 3 replies
    • 1.7k views

  10. [Solved] Problem With Parking Domain

    By havaye_taze,
    • 2 replies
    • 653 views

  11. [Solved] Problem At Creating Ror On Subdomain

    By sehrguey,
    • 10 replies
    • 1.7k views

  12. [Solved] Addon Domains 0/0, Can't Add Domain!

    By infoharv,
    • 4 replies
    • 826 views

  13. [Solved] Lost Cpanel Password

    By croton,
    • 1 reply
    • 513 views

  14. [Solved] Dedicated Ip

    By pdfs30,   
    • 5 replies
    • 956 views

  15. [Solved] Problem Uploading Files, Access Denied Via Cpanel, While Not In Ftp

    By D351GN,
    • 7 replies
    • 1.8k views
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