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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] HELP! Johnny Database is DOWN!

    By examknow,
    • 1 reply
    • 755 views

  2. [Solved] Delete my account

    By Guest h4ckd0wn,
    • 1 reply
    • 517 views

  3. [Solved] Install Missing Packages for Flask on Johnny Server

    By yuvalgoy,   
    • 1 reply
    • 1.1k views

  4. [Solved] Please unarchive my account.

    By paulfhan,
    • 1 reply
    • 719 views

  5. Donation missed

    By tdarkwik,
    • 1 reply
    • 695 views

  6. requesting backup/reset

    By davincee,
    • 1 reply
    • 586 views

  7. [Solved] Start over

    By guessthecase501,
    • 1 reply
    • 599 views

  8. [Solved] Change domain

    By zhanang19,
    • 1 reply
    • 386 views

  9. my site 'cyberpeng.heliohost.org' is down, please help

    By Guest cyberpeng,
    • 1 reply
    • 886 views

  10. Problem Reseting Password

    By VHDL,
    • 1 reply
    • 811 views

  11. [Solved] please do not suspend me again

    By djamell,
    • 1 reply
    • 813 views

  12. [Solved] CHANGE DOMAIN NAME

    By govtexam,
    • 1 reply
    • 720 views

  13. [Solved] Start Over operarioribeiro

    By operarioribeiro,
    • 1 reply
    • 376 views

  14. [Solved] Request to get my account deleted

    By Guest coderlotl,
    • 1 reply
    • 423 views

  15. [Solved] Request to Add a Subdomain

    By fady,
    • 1 reply
    • 967 views
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