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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. PayPal donation not reflecting in account

    By rmurthy,
    • 1 reply
    • 906 views

  2. [Solved] Missing management tool like phpMyAdmin

    By rockygomes,
    • 1 reply
    • 559 views

  3. [Solved] Add a Domain

    By eduibin,
    • 1 reply
    • 431 views

  4. [Solved] Request for Full Account Reset

    By live7day,
    • 1 reply
    • 457 views

  5. [Solved] 502 Bad Gateway

    By tdm,
    • 1 reply
    • 481 views

  6. [Solved] request ssh

    By flowserv,
    • 1 reply
    • 349 views

  7. [ACCEPTED] Custom Ad Placement Request

    By mahdy,
    • 1 reply
    • 1.5k views

  8. Out-of-memory error (16M limit)

    By stefanscottalexx,
    • 1 reply
    • 1.5k views

  9. [Solved] Brute Force Attack On My Cpanel Account

    By apbroz@yahoo.com,
    • 1 reply
    • 872 views

  10. [Solved] Problem When Resetting Password

    By Kelcey,   
    • 1 reply
    • 1.1k views

  11. [Solved] Cant Login Cpanel - Reset Password Not Working

    By aamsur,
    • 1 reply
    • 748 views

  12. [Solved] Stylesheet Not Loading (403 Forbidden)

    By Vordar,
    • 1 reply
    • 770 views

  13. Stevie Postgresql Backup

    By rsprog,
    • 1 reply
    • 706 views

  14. Tommy Server Invitation

    By gtchuah,
    • 1 reply
    • 616 views

  15. [Solved] Request to delete VPS44

    By lucash,
    • 1 reply
    • 861 views
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