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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 526 views

  2. [Solved] There Was A Problem Creating The Sub-Domain!

    By trong,
    • 4 replies
    • 5.9k views

  3. [Solved] Pls Close: Meghyo

    By Megh Parikh,   
    • 1 reply
    • 1k views

  4. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 493 views

  5. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 544 views

  6. [Solved] Website And Cpanel Seems Dead

    By slocum,
    • 4 replies
    • 978 views

  7. [Solved] Forgot Username

    By fbsocial,
    • 2 replies
    • 675 views

  8. [Solved] Help Me In Webmail

    By efxi,
    • 2 replies
    • 707 views

  9. [Solved] Please Drop All Databases

    By WebHelper,
    • 0 replies
    • 466 views

  10. [Solved] Cant Log In To Cpanel Reset Password Not Working

    By AfarZ,
    • 1 reply
    • 589 views

  11. [Solved] Php Mail() Stevie

    By ExtremeGaming,
    • 2 replies
    • 1.2k views

  12. [Solved] Start My Sql Service

    By deyi,
    • 1 reply
    • 851 views

  13. [Solved] Main Domain Change

    By zaxacong,
    • 2 replies
    • 676 views

  14. [Solved] Account De-Activates After 30 Days

    By isitpossible,
    • 1 reply
    • 1k views

  15. [Solved] Possible Hacked Site?

    By stephan22,
    • 2 replies
    • 1k views
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