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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] Domain Name Changing

    By mahmudiabdelaziz,
    • 1 reply
    • 350 views

  2. [Solved] Delete and add one domain please

    By pokemonwawi,
    • 3 replies
    • 365 views

  3. [Solved] Add New Domain

    By iankristoper26,
    • 2 replies
    • 348 views

  4. Add DNS Server

    By superjj2020,
    • 8 replies
    • 687 views

  5. [Solved] I would like to add a domain

    By qzify,
    • 1 reply
    • 282 views

  6. [Solved] Adding a domain

    By fatalslink,
    • 1 reply
    • 259 views

  7. [Solved] Add domain

    By aialbert,
    • 1 reply
    • 342 views

  8. Transfering Server to New Domain

    By o1mark1,   
    • 0 replies
    • 284 views

  9. [Solved] Add domain request

    By august854,
    • 1 reply
    • 447 views

  10. emails blocked

    By ecovoltios,
    • 1 reply
    • 340 views

  11. Reset Account

    By teojingyao,
    • 1 reply
    • 267 views

  12. remote connection to mariaDB

    By chanders,
    • 0 replies
    • 230 views

  13. [Solved] Add On Domain Request

    By jchal,
    • 2 replies
    • 453 views

  14. [Solved] VPS Canceled - Thank you for the VPS

    By bartekbo,   
    • 1 reply
    • 341 views

  15. my username is inw - PLEASE rename widgets-external.shoptions.net to external.shoptions.net

    By inw,
    • 1 reply
    • 272 views
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