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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Server Unlicensed

    By Guest orb123,
    • 1 reply
    • 445 views

  2. [Solved] Request For War File To Be Deployed

    By lani1234,
    • 1 reply
    • 775 views

  3. [Solved] Request For War File To Be Deployed

    By lani1234,
    • 1 reply
    • 959 views

  4. [Solved] Error During Signup

    By Thief,
    • 8 replies
    • 964 views

  5. [Solved] Can't Connect To Mysql

    By cmtiger,   
    • 2 replies
    • 1.1k views

  6. [Solved] Request For War File To Be Deployed

    By lani1234,
    • 1 reply
    • 794 views

  7. [Solved] Request For War File To Be Deployed

    By lani1234,
    • 1 reply
    • 860 views

  8. [Solved] Request For War File To Be Deployed

    By lani1234,
    • 1 reply
    • 864 views

  9. [Solved] Problem Creating Addon Domain - Error From Park Wrapper

    By pab49162,   
    • 3 replies
    • 2.2k views

  10. [Solved] Lost Password

    By Tex Killer,   
    • 8 replies
    • 1.8k views

  11. [Solved] Request Check My Site Always See Queued

    By nikolas.p,   
    • 2 replies
    • 1.1k views

  12. [Solved] Request For War File To Be Deployed

    By jackfm,
    • 1 reply
    • 553 views

  13. [Solved] Request For War File To Be Deployed

    By lani1234,
    • 1 reply
    • 827 views

  14. [Solved] Suspended Db Access

    By victor84ro,   
    • 1 reply
    • 516 views

  15. [Solved] My Site's Main Domain Name Has Expired, Can Help Me Change A New One Domain Name?

    By ijnuhb002,   
    • 1 reply
    • 704 views
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