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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. DNS records - Google Search Console

    By talesaz,
    • 3 replies
    • 327 views

  2. [Solved] Add Domain Name

    By carolineamran,
    • 1 reply
    • 235 views

  3. [Solved] Add new domains

    By duplex,
    • 1 reply
    • 297 views

  4. php open_basedir restriction - topic exists

    By ajaxStardust,
    • 5 replies
    • 11.5k views

  5. [Solved] Domain request

    By ithinktherfore,   
    • 1 reply
    • 264 views

  6. My web page will not open - error message: "This site can’t provide a secure connection"

    By wapps,   
    • 3 replies
    • 343 views

  7. DNS record

    By mohdikram465,
    • 1 reply
    • 206 views

  8. [Solved] Add new domain

    By mohdikram465,
    • 5 replies
    • 492 views

  9. [Solved] Username: rbhushan Current domain: johnny.heliohost.org/~rbhushan Request: Please change my main domain to wowofferdeals.com

    By rbhushan,
    • 1 reply
    • 249 views

  10. [Solved] Domain name change

    By daniegusa,
    • 1 reply
    • 292 views

  11. [Solved] Add a Domain Name and Retain the Original One

    By Chris Rempillo,
    • 3 replies
    • 387 views

  12. [Solved] Change TLD to a subdomain

    By lordsterben,
    • 3 replies
    • 381 views

  13. [Solved] Domain Name Changing

    By mahmudiabdelaziz,
    • 1 reply
    • 350 views

  14. [Solved] Delete and add one domain please

    By pokemonwawi,
    • 3 replies
    • 365 views

  15. [Solved] Adding a domain

    By fatalslink,
    • 1 reply
    • 259 views
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