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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9961 topics in this forum

  1. [Solved] Access On Two Accounts From Same Ip Address

    By kyoushuu,
    • 2 replies
    • 891 views

  2. [Solved] The Document Root Of A Wildcard Subdomain Did Not Really Update

    By mbdungo,   
    • 1 reply
    • 1.7k views

  3. [Solved] I Have Trouble Creating Johnny Account

    By lujitao,
    • 2 replies
    • 738 views

  4. [Solved] Johnny Account Sign-Up Failure

    By D707,
    • 1 reply
    • 645 views

  5. [Solved] Brute Force Protection Activated

    By ATTO,
    • 4 replies
    • 842 views

  6. [Solved] Exceeded The Max Emails Per Hour (1) Allowed

    By condell,   
    • 9 replies
    • 1.9k views

  7. [Solved] An Issue With A Customer

    By FutileFreedom,
    • 2 replies
    • 617 views

  8. [Solved] Stevie Cpanel License

    By plstudio,   
    • 4 replies
    • 1.1k views

  9. [Solved] Internal Server Error

    By mame,   
    • 2 replies
    • 1.3k views

  10. [Solved] An Additional Account On Johnny Server

    By sklmteacher,
    • 4 replies
    • 905 views

  11. [Solved] Password Change

    By vjcolt,   
    • 4 replies
    • 1.4k views

  12. Reminder About The Username "sowhale" And My Username

    By mbdungo,   
    • 2 replies
    • 1.5k views

  13. [Solved] Cannot Reset Password

    By karen.n,
    • 2 replies
    • 770 views

  14. [Solved] Cannot Reset Password

    By mousep,
    • 3 replies
    • 747 views

  15. [Solved] Password Reset

    By zelezni,   
    • 1 reply
    • 982 views
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