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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] remove domain

    By not733402,
    • 1 reply
    • 262 views

  2. [Solved] add domain please

    By pokemonwawi,
    • 1 reply
    • 251 views

  3. [Solved] Request for add domain

    By npnbss,
    • 1 reply
    • 218 views

  4. [Solved] Add funds to my account

    By talesaz,
    • 1 reply
    • 271 views

  5. [Solved] Add subdomain

    By talesaz,
    • 1 reply
    • 255 views

  6. [Solved] Request to add domain "ujian.koosty.web.id"

    By koosty,
    • 1 reply
    • 263 views

  7. [Solved] Morty not working

    By forsythe,
    • 2 replies
    • 313 views

  8. Increase max_input_vars for Moodle (PHP-FPM)

    By davidsgraciaa,
    • 1 reply
    • 616 views

  9. I want to add this domain to my hosting: rvan.net

    By mohamedabdelshaf,   
    • 1 reply
    • 243 views

  10. [Solved] add new domain

    By intraserverin,
    • 1 reply
    • 257 views

  11. [Solved] Add New Domain

    By earthyshapes,
    • 2 replies
    • 289 views

  12. [Solved] Change my username in both Hosting Account and Forum Account

    By earthyshapes,
    • 2 replies
    • 297 views

  13. [Solved] Delete and add one domain please

    By pokemonwawi,
    • 1 reply
    • 261 views

  14. [Solved] I need help pls

    By jonathani3vee,
    • 4 replies
    • 329 views

  15. [Solved] Add Custom Domain

    By pankajsainikisha,
    • 1 reply
    • 266 views
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