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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    18k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    35.1k
    posts

8,354 topics in this forum

  1. Control panel - please advise

    By edmtest,
    • 1 reply
    • 138 views

  2. [Solved] change password

    By alberto4,
    • 1 reply
    • 166 views

  3. What does free plan offer?

    By Husniddin,
    • 2 replies
    • 182 views

  4. [Solved] im ready for plesk

    By theshade,
    • 2 replies
    • 259 views

  5. [Solved] Still unable to login

    By andrelc,
    • 2 replies
    • 197 views

  6. website offline

    By andrelc,
    • 3 replies
    • 212 views

  7. [Solved] Need to reset plesk login password for account on Tommy

    By subhashr,
    • 1 reply
    • 155 views

  8. [Solved] requesting main domain change

    By anthonyt,
    • 1 reply
    • 211 views

  9. [Solved] Media Wiki Instalation

    By benmmonster,
    • 1 reply
    • 222 views

  10. [Solved] Add domains to my account

    By jomocu,
    • 3 replies
    • 270 views

  11. [Solved] Wipe my data in my host

    By Palpale,
    • 1 reply
    • 206 views

  12. [Solved] remote access my database

    By atarantino75,
    • 1 reply
    • 337 views

  13. [Solved] password update on heliohost.org

    By realvanyek,
    • 1 reply
    • 207 views

  14. [Solved]

    By elkhaddir,
    • 3 replies
    • 224 views

  15. [Solved] Addition of Domain Name

    By aashish101,
    • 1 reply
    • 185 views
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