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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10063 topics in this forum

  1. Stevie To Tommy, Maybe 1 2

    By IFeelStupid,
    • 16 replies
    • 3.3k views

  2. [Solved] Change Cpanel username as well as forum username 1 2

    By offerstrick,
    • 20 replies
    • 3.3k views

  3. Mailer problems

    By Victor,
    • 1 reply
    • 3.3k views

  4. Change account name in Tommy

    By infantex,
    • 0 replies
    • 3.3k views

  5. Add New Sub Domains

    By bawanthabe,   
    • 1 reply
    • 3.3k views

  6. Changing Packages

    By Guest,
    • 0 replies
    • 3.3k views
    • Guest
    • Guest

  7. Why can't i put ads on my site?

    By lappy512,
    • 9 replies
    • 3.3k views

  8. [Solved] Python 1 2

    By bmeyer,
    • 17 replies
    • 3.3k views

  9. Validation

    By war833,
    • 9 replies
    • 3.3k views

  10. Uploading before transfer

    By Coogan,
    • 11 replies
    • 3.3k views

  11. [Inactive] Site Problem. 1 2

    By Guest orb123,
    • 20 replies
    • 3.3k views
    • Guest
    • Guest

  12. XSL/XSLT

    By Shiroi,
    • 9 replies
    • 3.3k views

  13. Transfer domain from intuit

    By jpp,
    • 2 replies
    • 3.3k views

  14. [SOLVED] Activation problem 1 2

    By akio,
    • 15 replies
    • 3.2k views

  15. [Solved] Server Down

    By 100nir100,
    • 1 reply
    • 3.2k views
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