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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10098 topics in this forum

  1. [Solved] The response is not a valid JSON response. Message when updating pages to WP site.

    By Guest snowm,
    • 2 replies
    • 819 views
    • Guest
    • Guest

  2. Issues Adding A Domain

    By sicelo,
    • 2 replies
    • 788 views

  3. [Solved] Rename Account Forum

    By DEUS-DEI,
    • 2 replies
    • 555 views

  4. [Solved] Wipe my account and start over

    By youngoussef20,
    • 2 replies
    • 518 views

  5. Account Queued

    By jgarabot,
    • 2 replies
    • 1.4k views

  6. [Solved] Cannot change domain - script shows bad password

    By margarit,
    • 2 replies
    • 765 views

  7. [Solved] I need to wipe my account

    By carbonapi,
    • 2 replies
    • 559 views

  8. [Solved] I Need To Implememt Another Domain In My Heliohost Account

    By deltaforcemods,   
    • 2 replies
    • 331 views

  9. SITE WAS UP! now its saying "HelioHost Account Queued"

    By aniroy1986,
    • 2 replies
    • 1.1k views
    • Guest
    • Guest

  10. cPanel Login

    By Josephine,
    • 2 replies
    • 1.3k views

  11. [Solved] Server screen glitch

    By joelt,
    • 2 replies
    • 793 views

  12. [Solved] Add a domain to my account

    By Semaphorea35,   
    • 2 replies
    • 546 views

  13. [Solved] Parked Domain Adding Problem.

    By felix95,   
    • 2 replies
    • 2.1k views

  14. [Solved] 500 Server Errors On Website When Logged Into Cpanel

    By stgeorge,   
    • 2 replies
    • 1.4k views

  15. [Solved] Parked Domain Error

    By amansubhan,   
    • 2 replies
    • 1k views
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