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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9958 topics in this forum

  1. [Solved] Blocked Ip

    By melvinsa,
    • 2 replies
    • 663 views

  2. [Solved] Hacked?

    By louiseat,
    • 2 replies
    • 722 views

  3. [Solved] The response is not a valid JSON response. Message when updating pages to WP site.

    By Guest snowm,
    • 2 replies
    • 788 views
    • Guest
    • Guest

  4. Issues Adding A Domain

    By sicelo,
    • 2 replies
    • 743 views

  5. [Solved] Rename Account Forum

    By DEUS-DEI,
    • 2 replies
    • 533 views

  6. [Solved] Wipe my account and start over

    By youngoussef20,
    • 2 replies
    • 487 views

  7. Account Queued

    By jgarabot,
    • 2 replies
    • 1.4k views

  8. [Solved] Cannot change domain - script shows bad password

    By margarit,
    • 2 replies
    • 727 views

  9. [Solved] I need to wipe my account

    By carbonapi,
    • 2 replies
    • 524 views

  10. [Solved] I Need To Implememt Another Domain In My Heliohost Account

    By deltaforcemods,   
    • 2 replies
    • 287 views

  11. SITE WAS UP! now its saying "HelioHost Account Queued"

    By aniroy1986,
    • 2 replies
    • 1.1k views
    • Guest
    • Guest

  12. cPanel Login

    By Josephine,
    • 2 replies
    • 1.3k views

  13. [Solved] Server screen glitch

    By joelt,
    • 2 replies
    • 766 views

  14. [Solved] Add a domain to my account

    By Semaphorea35,   
    • 2 replies
    • 499 views

  15. [Solved] Parked Domain Adding Problem.

    By felix95,   
    • 2 replies
    • 2k views
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