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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] 5000mb storage on user mbrz

    By MoneyBroz,
    • 2 replies
    • 879 views

  2. [Solved] 502 Bad Gateway

    By tdm,
    • 1 reply
    • 479 views

  3. [Solved] 502 Bad Gateway

    By ibra,
    • 1 reply
    • 434 views

  4. [Solved] 503 - Joomla

    By h3xacore,
    • 0 replies
    • 873 views

  5. [Solved] 503 & 502 Error

    By haohiep,
    • 1 reply
    • 846 views

  6. [Solved] 503 Error

    By softlab,
    • 0 replies
    • 700 views

  7. [Solved] 503 Error On Johnny

    By tikiza,
    • 1 reply
    • 621 views

  8. [Solved] 503 Service Error On Java Application

    By shuffly2,
    • 4 replies
    • 891 views

  9. [Solved] 503 Service Temporarily Unavailable On My Newly Created Website

    By abhihan,
    • 1 reply
    • 615 views

  10. [SOLVED] 503 Service Unavailable in cPanel editor

    By Nathan Johnson,
    • 6 replies
    • 3k views

  11. [SOLVED] 503 Service Unavailable.

    By odilonse,
    • 2 replies
    • 374 views

  12. [Solved] 504 Gateway Time-out

    By ardistory,
    • 2 replies
    • 606 views

  13. [Solved] 504 Gateway Timeout And Password Issues

    By jskotch,
    • 2 replies
    • 855 views

  14. [Solved] 504 Gateway Timeout on Entire Hosting Account — Urgent Help Needed

    By Texus,
    • 1 reply
    • 282 views

  15. [Solved] A Dns Entry Already Exists

    By panchazo,
    • 2 replies
    • 841 views
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